Services

It is Safe, Easy, Convenient and Free.  Conway Bank’s Mobile App lets you take your bank with you wherever you go!  Access your accounts anytime, anywhere!

Use your iPhone or Android Phone to:

• View Account Activity
• Check Balances
• Move Money between accounts
• Manage Cards with “Card ON/OFF”
• View images of cleared checks
• Manage Alerts and build Custom Alerts
• Mobile Deposit Available (with approved application)

You must be enrolled in Conway Bank’s Online Banking to access the Mobile Banking App. Use your Online Banking login to access your accounts once you have downloaded the App.

Enroll for Online Banking at:

www.conwaybank.net

Click Online Banking
Choose “Click Here to Register for Online Banking”

Download the Conway Bank Mobile App using:

Attention Android Phone Users! 

Beginning August 1, 2021 Android Phone users must update their phones to Version 11  to use the Conway Bank Mobile App.  If phone will not update, access to Internet Banking is accessible via web browser.

If you need to reset your password on your mobile phone you will need to use the website from your phone or computer to reset your password.  We are working on a reset for the mobile app.

The Mobile Banking App is compatible with Android phones using version 11.0 and newer and iPhones.  Tablets and phablets are not compatible.  Click on the link below to access troubleshooting tips.

Mobile Banking App Troubleshooting Tips

Now do your banking 24 hours a day at no charge to you at the Toll-free telephone number 1-888-573-4355. Call or come in to your local branch and request a PIN number to get started.

Follow the prompts:

1 – Account Information (balances, recent debits and credits to account)

2 – Transfer between accounts

3 – Rates

4 – Report a Lost or Stolen Card

5 – General Information

6 – PIN reset for Telephone banking (Must know current PIN#)

7 – Activate Card

0 – How to contact Bank Personnel

# – To End call         * – To repeat menu          ** – Return to previous

It’s two cards in one!  It’s your ATM Card and a Point of Purchase Card.

Our Mastercard^® debit card gives you a faster, more economical, and convenient way to buy the products and services you need. It allows you to withdraw funds from your checking account without ever having to write a check.  You can purchase groceries, gas or anything else.  Use your card wherever Mastercard^® debit card is accepted.  Plus, the debit card performs all the functions of an ATM card.

Should I choose Debit or Credit when asked at the checkout terminal?
This is a common questions many customers have asked.  The answer is either.  The charge will always be deducted directly from your checking account, but the transaction is processed different depending on whether you choose debit or credit.  Choosing “debit” will require you to enter your PIN as authorization and gives you the option to get cash back.  Choosing “credit” will allow you to sign and go.  Some merchants don’t require a signature under a certain dollar amount for credit transactions with the “credit” option.  Conway Bank recommends using the “credit” option unless you need to use the cash back option.  This protects your PIN from potentially being exposed to other store patrons and/or possible data breaches.

ATM/Debit Card Application

What is the Allpoint Network?

Allpoint is a network of 55,000 ATMs through which cardholders of Conway Bank can get surcharge-free access to their accounts.

What is an ATM surcharge fee?

Commonly referred to as a surcharge, this is the fee the owner of the ATM machine assesses to all “foreign” cardholders (i.e., someone that is not a cardholder of the institution owning the ATM). The typical ATM surcharge fee is $2.50, $3.00, $4.00, etc. it varies based on location and the institution owning the ATM.  The national average ATM surcharge fee is $2.88.

What is a foreign ATM fee?

This is the fee the financial institution may charge for using an ATM that is not owned by the institution.   Conway Bank has a $1.00 foreign ATM fee that applies to select accounts.  Conway Bank also offers no foreign ATM fees on other accounts.  Please call the bank and speak with a representative to discuss which account may benefit you best.

How can I sign up for Allpoint?

Access to Allpoint’s surcharge-free ATM network is available to all Conway Bank ATM/Debit cardholders, because we understand that access to your money is important!

Where are Allpoint ATMs located?

Allpoint’s 55,000 surcharge-free ATMs are located in local, regional and national retailers across all 50 states, Puerto Rico, Canada, Mexico, Australia and the United Kingdom. This includes merchants such as CVS, Kroger/Dillons, KwikShop, Target, Walgreens, and many others. Use the ATM locator to find the Allpoint ATM closest to you.

How can I be sure the ATM I’m using is an Allpoint ATM?

Simply use our ATM locator to find Allpoint ATMs. All ATMs listed on the official Allpoint ATM locator are surcharge-free for Conway Bank cardholders to use.  Machines typically have the Allpoint logo somewhere on the front of the machine.

Lost your card and in a panic?

Don’t worry there are a couple of things you can do right away to ease your mind! 

Card ON/OFF Feature

If you have the Conway Bank Mobile App or Online Banking, you can use the Card ON/OFF Feature.  This feature lets you take control of your card and protects against unauthorized use.  If you have misplaced your card, turn it to the OFF position. If you happen to find it later, and feel your account has not been jeopardized, turn it back ON and continue to use your card. If you use your card infrequently, or are traveling without your card, turn it OFF.  Then, turn it ON when you are ready to use it.  You are in control!

If you are unable to locate, you must report the card lost or stolen at the numbers below.

Note:  For Online Banking, you will find this feature under card management located in the upper right hand area of your main screen once you log in.  For Mobile App, choose your menu button and this feature is located under Manage Cards.

To Report a lost or stolen card:

During regular business hours please call us at:       1-316-263-6767

After business hours and on the weekends:              1-844-202-5333

At Conway Bank, we think you should have the convenience of electronic banking services and the kind of relationship where you’re not lost in the shuffle. That’s why we offer such a wide range of modern technologies to help you conduct banking transactions and stay informed. When you need a real person, we’re just a call or a visit away.

Did you know as a customer of Conway Bank, you have the ability to receive account statements electronically?  The statements are an electronic version of the paper statements you currently receive, however delivered in a more convenient and efficient manner via CSIeSafe.  Statements are available the next day after your statement cycle cuts.  You do not have to wait for them to be mailed to you, nor take the chance of your statement being stolen from your mailbox.  The statements can also include check images, if the account is set up to receive them.

WHAT ARE THE REQUIREMENTS?

• Must have a valid email address
• Internet access using Internet Explorer 6.0 or higher, or Mozilla Firefox 1.5.0.7 or higher
• Pop up blocker needs to be turned off

E-Statement Agreement

Click on the Reorder Check Logo below to begin your check reorder process.